How can we be of help?

Due to our fulfillment process, we are unable to cancel an order that has already been confirmed. Please follow our

to receive a full refund for your order.

Please refer to your order confirmation email to check on shipping timelines and detailed order information. The order confirmation email may land in your promotions or spam inbox. You will be notified via email with a tracking number when your order ships. You can keep track of your parcel through the tracking link in this email.

Please allow 1 to 3 business days after the order confirmation for your shipment to be pushed into transit. If you haven’t received a shipping confirmation within 3 business days, please contact our team and we’ll be happy to assist.

You can make edits or cancel your subscription at any time by logging into your account.

To avoid getting charged for a new subscription order, you must cancel your subscription before its scheduled renewal date. Please note that a subscription cancellation will not cancel an order that has been confirmed. If your order has already been created prior to your subscription’s cancellation, you can receive a full refund by following the return policy.

We currently ship to

Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Kingdom

Please allow 1-3 business days for your order to be processed prior to shipping. Once your order is shipped it should arrive within our estimated shipping time frames below:

If you do not receive your order within the estimated shipping time frame given in your order confirmation email, please reach out to our team with your order number for assistance.

Please contact our team with your order number and a photo of the damaged items. We will be happy to assist you with a replacement.

While there should be no additional fees associated with your order, please reach out to our team if you have any issues receiving your delivery.

Please refer to our

for detailed information regarding returns and refunds.

If you can’t find an answer in our FAQs, please click the button below to send our team an email. Please include an order number (if applicable) and we’ll get back to you within 48 hours. We look forward to assisting you!